Modern administration service using technology to enhance member experience, ensure accuracy, and provide flexibility via the “My Pocket Pension” app
Your members have access to more flexibility and are increasingly demanding.
You want a modern administration service that leverages technology and lifts Defined Benefit Administration and member servicing up to 21st century standards.
By combining great people and smart technology we deliver a best-in-class member administration experience.
Your members will get the information they need when, and how they want it. Over the phone, in writing or using our revolutionary smartphone app, My Pocket Pension.
All benefit and transfer value calculations are fully automated and real time, providing a modern digital experience.
Members contact a dedicated team of experienced administrators that know the intricacies of the Plan benefits enabling them to provide a gold standard service.
We have never found a benefit we cannot fully code and automate. From the outset we will code 100% of your benefit calculations.
By combining great people and smart technology we deliver a best-in-class member experience.
At the heart of this is a responsive accurate service which members can access in writing, on the phone or via our new smartphone app, My Pocket Pension.
Our award-winning phone app, ‘’My Pocket Pension’’, was designed to deliver accurate benefit information in a way members can understand. The web version also delivers to these requirements.
We believe that making it easy for members to self-serve will become increasingly important over the coming years. If it is easier to make a change online than in writing or over the phone, then that is what people will do.
The app has been designed with this in mind. The phone app offers the sort of functionality people expect from a modern financial product. We understand that not everyone will want to use their phone to engage, which is why we offer the full range of alternatives rather than making members engage with us in a particular manner.
My Pocket Pension offers
1. Live transfer values, refreshed daily
2. Personalised scenarios (i.e., retirement at 55, 56 etc.)
3. Message the administrator
4. All Scheme documents hosted
5. SMS messaging/push notifications
Members can also interact with their pension through a bespoke web-based portal with similar functionality.
Another step change in how members will access their pension details is the launch of Pensions Dashboards.
Pensions Dashboards will allow individuals to log in to a central service and receive details of all their pensions (including values) held with eligible schemes.
The government requires all eligible pension schemes (any scheme with 100 or more deferred and active members) to connect to Pensions Dashboards.
Your scheme must prepare to connect to the Pensions Dashboards Programme. For many schemes, getting Pensions Dashboards ready will be a big job.
